Support Coordinator

3 days ago

Townsville, Queensland, Australia beBeeAdministrative Full time $74,450 - $91,600
Job Overview

This is a dynamic role that requires an organised and efficient individual to provide essential support to our new service, ensuring smooth intake processes and administrative efficiency across all aspects of the program.

Key Responsibilities:
  • Intake and Referral Duties
    • Manage the intake process from assessment to entry.
    • Act as the first point of contact for potential clients and referrers, ensuring timely transition of referrals.
    • Telephone screening of potential clients in a respectful and caring manner.
    • Maintain professional standards of behaviour and confidentiality.
    • Maintain calendars and rosters in consultation with managers.
  • Administration Duties
    • Assist with handling enquiries and liaising with staff members.
    • Participate in organisation-wide telephone roster and serve as reception.
    • Manage administration duties in consultation with the management team.
    • Coordinate meetings management including taking and distributing minutes.
    • Support building maintenance and WHS duties.
    • Assist with ordering and maintaining office supplies.
    • Collect and distribute mail and arrange courier services.
    • Assist with IT and system troubleshooting for the team.
    • Work with other administrative staff to support administration needs for the team.
    • Maintain client database and records.
    • Demonstrate capacity to provide administrative duties.
Essential Skills and Qualifications
  • Experience working with young people between 12-25 years old.
  • Proven organisational skills and ability to multi-task with attention to detail, accuracy and deadlines.
  • Ability to work autonomously and as part of a team.
  • Excellent telephone and inter-personal manner.
  • Ability to develop, maintain and build positive relationships with key stakeholders.
  • Commitment to principles of harm minimisation.
  • Hold current and valid QLD Blue Card and Driver's Licence.
Benefits
  • Fulfilling work contributing to social welfare.
  • Opportunities for professional growth and development.
  • Supportive team environment.
Additional Information
  • Please note: This position involves working with vulnerable populations. Suitable candidates will be able to demonstrate empathy, understanding and a commitment to creating a safe environment.

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