Senior Customer Experience Manager

1 week ago

Jurien Bay, Australia beBeeLeader Full time $90,000 - $120,000

At Adairs, we're passionate about creating the ultimate customer experience. As our new Assistant Store Manager, you'll play a key role in driving this vision forward.

Key responsibilities include:

  • Leading by example, inspiring and delighting customers to weave their own style of home
  • Supporting the Store Manager with coaching, developing and training the wider team
  • Contribute to successful workforce planning and rostering to ensure optimal performance
  • Analysing reports to identify opportunities for growth and improvement

What we're looking for in a candidate:

  • Passion for delivering exceptional customer experiences
  • Leadership qualities and demonstrated success in achieving targets and KPIs
  • Ability to create and instill an engaged and motivated culture within the team
  • Strengths in nurturing, coaching and developing a team
  • A positive attitude and strong team player

**Customer Experience Lead**

This is a challenging opportunity for those who are passionate about providing high-quality service to customers.

The ideal candidate will have excellent leadership skills, be able to motivate and inspire their team, and have a keen eye for detail.

**Essential Requirements:**

  • 2+ years' experience in a leadership role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Results-driven with a focus on customer satisfaction

**Nice to Have:**

  • Relevant industry certifications or qualifications
  • Experience working in a retail environment
  • Knowledge of business operations and processes

**What We Offer:**

  • A competitive salary package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

Apply now to take your career to the next level

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