Care Companion
4 days ago
The role of Home Care Companion involves collaborating with customers to enhance their quality of life, enabling them to remain at home while meeting their care needs.
This position requires providing case management for customers, fostering independence and promoting well-being. Case management experience and qualifications are essential.
The ideal candidate will be located in the Far South Coast region, with a preference for someone who lives near one of our offices. This is a hybrid position, requiring the employee to work from the nearest office at least 3 days a week and 2 days working from home.
Key Responsibilities:- Receive and assess referrals, screen customers for eligibility, and ensure safe home access for staff.
- Contact newly referred customers to discuss expectations, goals, and available services.
- Conduct comprehensive assessments to identify customer needs and goals.
- Collaborate with customers to achieve goals by coordinating and suggesting appropriate services.
- Conduct regular customer reviews via telephone and reassess care plans as needed.
- Maintain accurate customer care plans and ensure compliance with funding bodies and leadership.
- Assist with data collection and record maintenance in line with organisational requirements.
- Monitor and manage customer budgets to maximise subsidy fund usage.
- Liaise with agencies and third parties to arrange services supporting customer goals and needs.
- Qualifications in a related discipline such as Certificate IV in Community Services, Aged Care, etc.
- Qualification in Case Management is essential and at least 1-2 years' experience in Aged Care is preferred
- Proven experience in community liaison, including assessing needs, care planning, and preparing service requirements
- Strong attention to detail with well-developed analytical and problem-solving skills, particularly in case management
- Effective verbal and written communication skills, with experience in report writing, correspondence, and maintaining client records
- Ability to work collaboratively as part of a team and demonstrate self-motivation
- Competence in computer use, data collection, and related tasks (previous experience using Alaya Care would be a plus)
- Experience working with people and dementia and/or mental health issues
- Competitive pay and tax-effective salary packaging
- Flexible working conditions
- Birthday leave - take a day off on us
- Professional development opportunities
- Multiple career pathways
- Discounted gym memberships
- Free counselling and staff wellness program
We offer a supportive work environment that encourages growth and development.
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