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Senior Assistant Venue Manager

2 months ago

Eastern Suburbs, Australia Frontline Recruitment Full time
About the Role

We are seeking a highly skilled and experienced Senior Assistant Venue Manager to join our team at Frontline Recruitment. As a key member of our gaming operations team, you will play a vital role in ensuring the smooth and efficient management of our gaming facilities.

Key Responsibilities
  • Manage Gaming Operations: Oversee the day-to-day management of our gaming facilities, ensuring compliance with all relevant regulations and guidelines.
  • Supervise Gaming Staff: Train, schedule, and support our gaming staff to deliver exceptional customer service and ensure a safe and enjoyable environment for patrons.
  • Monitor and Maintain Gaming Equipment: Ensure that all gaming equipment is in good working order and maintain a high level of cleanliness and organization in the gaming area.
  • Assist with Daily Operations: Assist the Venue Manager with daily operations, including overseeing the dining area, bar, and other guest-related activities.
  • Provide Excellent Customer Service: Handle customer inquiries, complaints, and feedback promptly and professionally, upholding the highest standards of hospitality.
  • Maintain Accurate Records: Maintain accurate records of gaming activities, financial transactions, and compliance documentation.
Requirements
  • Proven Experience: Proven experience in managing gaming facilities or equivalent gaming experience.
  • Licenses and Certifications: Must possess all required licenses (RSA, RSG Modules).
  • Leadership and Communication Skills: Strong leadership and communication skills to effectively manage staff and interact with guests.
  • Organizational and Multitasking Abilities: Excellent organizational and multitasking abilities to handle various responsibilities efficiently.
  • Customer-Focused Mindset: A customer-focused mindset with a dedication to providing exceptional service.
  • Knowledge of Local Regulations: Knowledge of local regulations and laws related to gaming activities.
Company Benefits
  • Opportunity for Career Progression: Opportunity to progress across multiple venues in Victoria.
  • Free On-Site Parking: Free on-site parking for all staff members.
  • Free Staff Meals: Free staff meals on shift.
  • Community-Focused Culture: A community and family-focused culture that values its employees.