Senior Assistant Venue Manager

2 weeks ago


Eastern Suburbs, Australia Frontline Recruitment Full time
Job Description

We are seeking a highly skilled and experienced Senior Assistant Venue Manager to join our team at Frontline Recruitment. As a key member of our gaming operations team, you will play a vital role in ensuring the smooth and efficient operation of our gaming facilities.

Key Responsibilities
  • Oversee Gaming Operations: Supervise and manage gaming activities within the establishment, ensuring adherence to all relevant regulations and guidelines.
  • Maintain Gaming Facilities: Monitor and maintain gaming equipment and facilities to ensure a safe and enjoyable environment for patrons.
  • Train and Support Staff: Train, schedule, and support gaming staff to deliver outstanding customer service.
  • Assist Venue Manager: Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.
  • Provide Exceptional Support: Provide exceptional support to the leadership team and collaborate with the marketing team to develop and execute promotions and events to attract new gaming customers.
  • Handle Customer Inquiries: Handle customer inquiries, complaints, and feedback promptly and professionally.
  • Uphold High Standards: Uphold the highest standards of hospitality and enforce policies to guarantee guest satisfaction and safety.
  • Maintain Accurate Records: Maintain accurate records of gaming activities, financial transactions, and compliance documentation.
  • Support Venue Manager: Support the Venue Manager in maintaining inventory and ordering supplies as needed.
  • Proactive Problem-Solving: Demonstrate a proactive approach to problem-solving and conflict resolution.
Requirements
  • Proven Experience: Proven experience in managing gaming facilities or equivalent gaming experience.
  • Licenses and Certifications: Must possess all required licenses (RSA, RSG Modules).
  • Leadership and Communication Skills: Strong leadership and communication skills to effectively manage staff and interact with guests.
  • Organisational and Multitasking Abilities: Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
  • Customer-Focused Mindset: A customer-focused mindset with a dedication to providing exceptional service.
  • Knowledge of Local Regulations: Knowledge of local regulations and laws related to gaming activities.
  • Flexibility: Ability to work flexible hours, including weekends and holidays, as per the demands of the business.
Company Benefits
  • Opportunity to Work with a Well-Known Business: Opportunity to work with a well-known, family-owned business.
  • Career Progression: Career progression across multiple venues in Victoria.
  • Free On-Site Parking: Free on-site parking.
  • Free Staff Meals: Free staff meals on shift.
  • Community and Family-Focused Culture: Community and family-focused culture.


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