Assistant Venue Manager

4 weeks ago

Eastern Suburbs, Australia Frontline Recruitment Full time
Job Title: Assistant Venue Manager

Frontline Recruitment is seeking an experienced Assistant Venue Manager to join our team at one of our gaming venues in Victoria. As an Assistant Venue Manager, you will play a vital role in ensuring the smooth operations of the Hotel and Bistro, with a specific focus on managing our gaming facilities.

Key Responsibilities:
  • Supervise and manage gaming within the establishment, ensuring adherence to all relevant regulations and guidelines.
  • Monitor and maintain gaming equipment and facilities to ensure a safe and enjoyable environment for patrons.
  • Train, schedule, and support gaming staff to deliver outstanding customer service.
  • Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.
  • Collaborate with the marketing team to develop and execute promotions and events to attract new gaming customers.
  • Handle customer inquiries, complaints, and feedback promptly and professionally.
  • Uphold the highest standards of hospitality and enforce policies to guarantee guest satisfaction and safety.
  • Maintain accurate records of gaming activities, financial transactions, and compliance documentation.
  • Support the Venue Manager in maintaining inventory and ordering supplies as needed.
  • Demonstrate a proactive approach to problem-solving and conflict resolution.
Requirements:
  • Proven experience in managing gaming facilities or equivalent gaming experience.
  • Must possess all required licenses (RSA, RSG+ Mods).
  • Strong leadership and communication skills to effectively manage staff and interact with guests.
  • Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
  • A customer-focused mindset with a dedication to providing exceptional service.
  • Knowledge of local regulations and laws related to gaming activities.
  • Ability to work flexible hours, including weekends and holidays, as per the demands of the business.
What We Offer:
  • Opportunity to work with a well-known, family business growing every day.
  • Career progression across multiple venues in Victoria.

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