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Customer Support Specialist
1 week ago
Job Description:
The Customer Support Solutions role involves working as a detail-oriented and analytical member of the Customer Support team, focusing on escalated and priority customer support matters.
Key Responsibilities Include:
- Resolving complex customer inquiries through multiline calls and emails in a timely and accurate manner.
- Collaborating with various functional areas to troubleshoot issues and provide effective solutions.
- Collecting and reporting metrics to leadership, identifying trends, and providing recommendations for improvement.
- Utilizing technical knowledge to assist customers with complex problems and authorize return of goods.
- Providing thorough support with utmost professionalism and representing the Customer Support space effectively.
Qualifications:
- Demonstrated ability to work independently without daily supervision and anticipate customer needs.
- Excellent written and verbal communication skills, along with good computer skills and basic Microsoft Suite experience.
- Proven dedication to meeting expectations and requirements of internal and external customers, with excellent customer service skills.
About Textron Aviation:
Textron Aviation is a global leader in private aviation, empowering people with the freedom of flight. We offer opportunities to expand skills and knowledge, try new fields, and build careers, along with a competitive total rewards package that supports employees and their families.
