Remotely Supporting Your Technology

2 weeks ago

Adelaide, South Australia beBeeDesktop Full time $40,000 - $70,000

Job Overview

We are seeking a highly skilled Remote Desktop Support Specialist to join our team. As a key member of our Remote Services team, you will be responsible for providing top-notch remote desktop support to end users.

Main Responsibilities:

  • Provide remote desktop support to end users using remote access tools.
  • Deliver high-quality IT support to resolve incidents and fulfill service requests.
  • Prioritize and manage new support tickets and existing work orders efficiently.
  • Accurately document service details, time logs, and job notes in the ticketing system.
  • Meet service level agreements (SLAs) and task-specific timeframes.

Key Requirements:

  • Proven Level 1/2 IT support experience, ideally within an MSP or enterprise setting.
  • Technical proficiency with mac OS, Windows 10/11, Microsoft Office Suite (Teams, Outlook, Office 365), and remote troubleshooting tools.
  • Strong diagnostic skills for application installations and network technologies (VPN, WAN, LAN).
  • Experience with endpoint management tools like Microsoft Intune and SCCM.
  • Familiarity with ITSM platforms (e.g., Service Now, HP Service Manager) and principles, especially Incident and Service Request Management.
  • Exposure to analytics tools such as Nex Think and 1 E Tachyon.
  • Excellent communication, documentation accuracy, and a customer-first mindset.
  • Strong time management, multitasking ability, and a collaborative, proactive attitude.

Benefits:

  • Be part of a supportive and growing team working on meaningful projects.
  • Career development and training opportunities in a culture that values innovation, collaboration, and customer excellence.
  • A culture that prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
  • An inclusive environment where everyone can thrive.

Why This Role Matters:

This is a great opportunity to join a dynamic team and make a real impact in the field of remote desktop support. If you're passionate about delivering exceptional IT support and have the skills and experience required for this role, we encourage you to apply.

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