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Automotive Technical Services Specialist

3 weeks ago

Melbourne, Victoria, Australia beBeeTechnical Full time $60,000 - $80,000
Technical Service Expert

This role is a vital component of our team, providing exceptional technical and warranty support to customers, dealers, and internal stakeholders.

  • Technical Support: Provide assistance to customers and dealership networks for automotive products.
  • Warranty Claims: Manage validation, processing, and follow-up to ensure compliance with company policies.
  • Liaison: Work with manufacturers, suppliers, and internal teams to resolve complex technical and service issues.
  • Record Keeping: Maintain accurate records of customer interactions, warranty cases, and service resolutions.
  • Aftersales Training: Assist in developing training materials and conducting workshops for dealership staff.
  • Performance Monitoring: Monitor and report on aftersales performance metrics, identifying areas for improvement.

As a Technical Service Expert, you will be responsible for providing top-notch technical support to our customers and dealership network. This includes managing warranty claims, working with manufacturers and suppliers to resolve complex issues, and maintaining accurate records of customer interactions.