Senior Product Manager
2 weeks ago
About Auto & General:
We're a leading insurance company dedicated to providing great products and services to safeguard our customers in their time of need. Our range of general insurance products protects customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, and Pet products as well as Roadside Assistance.
Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community and each other. We're committed to achieving our goal of being Australia's best insurer.
The Role:
Pet Insurance Product ManagerWe're looking for a seasoned professional to lead innovative insurance solutions for pet owners, ensuring pets receive the care they need. As our Senior Product Manager, you'll shape and deliver a cutting-edge pet insurance solution aligned with Auto & General's risk strategy.
You'll oversee end-to-end product lifecycle activities, including product management and underwriting. This will involve monitoring portfolio performance, improving customer value and service, and maintaining clear product documentation.
Your key responsibilities will include:
- Assist in developing new and enhancing existing Pet Insurance solutions.
- Contribute to the development and implementation of product strategies, including responses to regulatory requirements.
- Manage underwriting rules and guidelines, ensuring the integrity of the underwriting engine.
- Continuously improve on the robustness of the pet insurance risk selection process to achieve A&G business goals and desired customer outcomes.
- Design and implement appropriate underwriting governance and controls.
- Manage product documents, including Product Disclosure Statement (PDS), Target Market Determination (TMD), and review other customer documents.
- Collaborate closely with the Lifestyle Pricing team to continuously improve rating sophistication and competitiveness.
- Research, review and monitor the Australian market pet insurance landscape, including trends and movements in risk selection, product offering, customer preference, and regulatory changes.
- Actively engage with and support Customer Dispute Resolution, Legal & Compliance teams, including timely reporting, investigation, resolution and remediation of any product-related incidents.
- Assist the GM-Lifestyle in ensuring timely delivery of Pricing & Underwriting Committee agenda items and action items.
- 3+ years pet insurance experience in product development, underwriting, portfolio management, pricing, or claims.
- In-depth knowledge and understanding of pet insurance trends and best practices in relation to product features and benefits, underwriting rules, guidelines and rating methodologies.
- Tertiary qualification in a relevant discipline, e.g. business, economics, commerce, finance, law, actuarial science and/or professional qualification (e.g. ANZIIF) preferred.
- Sound numerical and analytical skills to monitor and interpret insurance portfolio data.
- High commercial acumen and the ability to think strategically as well as a sound understanding of business processes, operational challenges and drivers.
- Working knowledge of legislative and compliance frameworks relating to financial services.
- IT literacy and the ability to learn new systems, including medium skills in Microsoft Excel.
- Proven ability to build constructive and collaborative relationships with key stakeholders.
- Location – Our office is conveniently based in Toowong – Toowong Village, both a retail and restaurant precinct in the outskirts of Brisbane City.
- Extra leave - Enjoy additional leave days on us You'll receive a paid 'ME' day and one paid volunteer leave day annually.
- Paid parental leave - We support our new parents with paid parental leave and other benefits.
- Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar-match your donations to registered charities.
- Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
- Employee discounts - You'll receive discounts on Budget Direct insurance products.
- Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
- Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- Perks App - Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers and programs across a range of areas.
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