Senior Product Specialist

3 weeks ago

Toowong, Queensland, Australia Auto & General Full time
About Us

At Auto & General, we're dedicated to providing exceptional products and services that safeguard our customers in times of need. Our range of general insurance products protects customers on the road, at home, and on holiday, with a focus on car, motorcycle, home, contents, and pet insurance, as well as roadside assistance.

The Role

We're seeking a highly skilled Senior Product & Underwriting Analyst – Pet Insurance to lead innovative insurance solutions for pet owners, ensuring pets receive the care they need. As a key member of our team, you'll shape and deliver a cutting-edge pet insurance solution aligned with Auto & General's risk strategy. Your responsibilities will include:

Product and Underwriting
  • Developing new and enhancing existing pet insurance solutions
  • Contributing to the development and implementation of product strategies, including responses to regulatory requirements
  • Managing underwriting rules and guidelines, ensuring the integrity of the underwriting engine
  • Continuously improving the robustness of the pet insurance risk selection process to achieve A&G business goals and desired customer outcomes
  • Designing and implementing appropriate underwriting governance and controls
  • Managing product documents, including the Product Disclosure Statement (PDS) and Target Market Determination (TMD)
  • Collaborating closely with the Lifestyle Pricing team to continuously improve rating sophistication and competitiveness
  • Researching, reviewing, and monitoring the Australian market pet insurance landscape, including trends and movements in risk selection, product offering, customer preference, and regulatory changes
  • Actively engaging with and supporting Customer Dispute Resolution, Legal & Compliance teams, including timely reporting, investigation, resolution, and remediation of any product-related incidents
Portfolio Monitoring
  • Developing, implementing, and monitoring key performance metrics of the pet insurance portfolio
  • Providing oversight and early intervention to ensure the achievement of business objectives, including early identification of emerging trends
Business & Change Management
  • Assisting with continuous improvement of the pricing/underwriting engine and related IT infrastructure projects
  • Defining and implementing initiatives to improve the quote and sales journey and the overall customer experience
  • Overseeing and contributing to comprehensive User Acceptance Testing (UAT) process to ensure proper implementation of product and underwriting-related changes
  • Monitoring and reporting on the progress of projects and initiatives, including taking corrective actions where necessary and assisting with post-implementation reviews
Requirements
  • 3+ years of pet insurance experience in product development, underwriting, portfolio management, pricing, or claims
  • In-depth knowledge and understanding of pet insurance trends and best practices in relation to product features and benefits, underwriting rules, guidelines, and rating methodologies
  • Tertiary qualification in a relevant discipline, e.g., business, economics, commerce, finance, law, actuarial science, and/or professional qualification (e.g., ANZIIF) preferred
  • Sound numerical and analytical skills to monitor and interpret insurance portfolio data
  • High commercial acumen and the ability to think strategically, as well as a sound understanding of business processes, operational challenges, and drivers
  • Working knowledge of legislative and compliance frameworks relating to financial services
  • IT literacy and the ability to learn new systems, including medium skills in Microsoft Excel
  • Proven ability to build constructive and collaborative relationships with key stakeholders
Perks
  • Location – Our office is conveniently based in Toowong – Toowong Village, both a retail and restaurant precinct in the outskirts of Brisbane City
  • Extra leave – Enjoy additional leave days on us You'll receive a paid 'ME' day and one paid volunteer leave day annually
  • Paid parental leave – We support our new parents with paid parental leave and other benefits
  • Workplace giving – If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar-match your donations to registered charities
  • Development opportunities – We're championing your development with internal programs and access to a wide range of online courses
  • Employee discounts – You'll receive discounts on Budget Direct insurance products
  • Reward and recognition – We reward high performance with employee recognition, reward, and incentive schemes
  • Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers
  • Get social – Join our vibrant social and community activities, including annual celebrations, family fun days, and regular events across each of our sites
  • Perks App – Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers, and programs across a range of areas

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