Product Support Specialist

2 days ago


Melbourne, Victoria, Australia beBeeSupport Full time $90,000 - $120,000
Product Support Specialist Role

We are seeking a highly skilled Product Support Specialist to join our organization. In this position, you will be responsible for managing customer inquiries and resolving technical issues.

Key Responsibilities:

  • Handle customer requests and resolve support issues related to product maintenance, warranty claims, or billing and payment.
  • Provide comprehensive product support and investigate client problems.
  • Document customer information and recurring technical issues to inform product quality initiatives and product development.

Requirements:

  • Previous experience in banking or a related field is desirable
  • Strong analytical, organizational, and time management skills
  • The ability to work independently with minimal supervision
  • You are an excellent communicator and strong problem-solver
  • Familiarity with FIS products is an asset

What We Offer:

  • Opportunities to innovate in the fintech industry
  • Tools for personal and professional growth and development
  • An inclusive and diverse work environment that fosters collaboration and innovation
  • Resources to invest in your community and give back
  • A competitive salary and benefits package


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