Billings Coordinator

2 weeks ago

Surfers Paradise, Queensland, Australia Travel + Leisure Co Full time
Unlock Your Potential with Travel + Leisure Co.

At Travel + Leisure Co., we're passionate about putting the world on vacation. Our team is dedicated to delivering exceptional service and creating unforgettable experiences for our Members. As a Billings Coordinator, you'll play a vital role in driving the collection of membership club fees and ensuring seamless inquiry management.

Key Responsibilities:
  • Lead Collection Efforts: Drive the collection of club fees from Members, ensuring timely payments and meeting set Key Performance Indicators (KPIs).
  • Overdue Invoice Management: Ensure timely recovery of outstanding payments, following company policies.
  • Proactive Member Engagement: Utilize outbound calls to discuss and facilitate solutions and payment plans with Members in accordance with company policies and procedures.
  • Seamless Inquiry Management: Swiftly address member inquiries via calls and emails regarding club fees, leaving a lasting positive impression, acting as the frontline support.
  • Negotiate Payment Plans: Work with Members to establish and monitor payment plans within company guidelines.
  • Resolution & Service Recovery: Address billing discrepancies and disputes, ensuring member satisfaction and positive resolutions.
What We Offer:
  • Full-Time & Flexibility: Embrace a Full-Time position with a flexible roster Monday to Friday, enjoying a work/life balance.
  • Professional Development: Enhance your skills in a supportive and engaging team environment, with professional development support to foster your growth.
  • Personalized Training: Dive into personalized training from day one and launch your career within Accor Vacation Club, paving the way for your career advancement.
  • Iconic Location: Work just steps away from the iconic Surfers Paradise beachfront, soaking in the inspiration and tranquility of this remarkable location.
  • Global Benefits & Beyond: Unlock a world of benefits covering accommodation, dining, lifestyle perks, and more.
  • Personalised Rewards: Experience a personalized reward and recognition program and redeem benefits of your choice.

We're committed to fostering a diverse & inclusive culture, believing in equal opportunities and creating a workplace where individuals are valued, supported, and celebrated. If you're driven, proactive, and committed to excellence, we'd love to hear from you. Join us and be part of a team dedicated to delivering exceptional service and creating unforgettable experiences for our Members.

At Travel + Leisure Co., we're passionate about hospitality and delivering excellence. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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