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Technical Support Expert

2 weeks ago


Sydney, New South Wales, Australia NICE Full time

NICE CXone is a global leader in customer experience solutions. We are seeking a highly skilled Senior Technical Support Engineer to join our team.

Job Description:
  • Provide advanced-level technical support to assigned large enterprise customers.
  • Manage high-impact technical cases for customers, ensuring timely resolution and effective communication.
  • Work closely with Technical Support Engineers to ensure seamless case management and customer satisfaction.

This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The ideal candidate will have a deep understanding of NICE CXone products and a passion for delivering exceptional customer experiences.