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Technical Support Expert
2 weeks ago
NICE CXone is a global leader in customer experience solutions. We are seeking a highly skilled Senior Technical Support Engineer to join our team.
Job Description:- Provide advanced-level technical support to assigned large enterprise customers.
- Manage high-impact technical cases for customers, ensuring timely resolution and effective communication.
- Work closely with Technical Support Engineers to ensure seamless case management and customer satisfaction.
This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The ideal candidate will have a deep understanding of NICE CXone products and a passion for delivering exceptional customer experiences.