APAC Technical Support Expert
4 days ago
About Our Team
We are a dynamic and innovative team dedicated to delivering exceptional support to our customers. As a member of our Customer Services team, you will have the opportunity to work closely with our Product team to gather customer feedback and insights, informing product improvements. You will be responsible for resolving complex technical issues, building relationships, and communicating technical information effectively to both technical and non-technical stakeholders.
Key Responsibilities:
- Providing expert-level technical support via phone, email, and ticketing systems.
- Developing and maintaining a comprehensive understanding of the Workvivo platform.
- Collaborating with cross-functional teams to resolve complex technical issues.
- Communicating technical information effectively to both technical and non-technical stakeholders.
Requirements:
- 3-5 years of experience in a technical support role.
- Strong technical aptitude and problem-solving skills.
- Excellent written and verbal communication skills.
- Fluency in English; additional language capabilities are a plus.
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