Exceptional Customer Service Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeAmbassador Full time $90,000 - $120,000
Job Overview

We are seeking an exceptional Customer Service Ambassador to join our team, providing high-quality service to clients and staff at a superior level.

Key Responsibilities:

  • Greet all guests in a welcoming professional manner.
  • Answer incoming calls and direct to the appropriate contact.
  • Manage meeting room calendars to ensure that all meeting room requests are responded to and accommodated.
  • Coordinate meeting requirements (agenda, materials, catering and IT) and set up meeting rooms.
  • Provide front of house service, including coffees for client meetings.
  • Organise catering for client meetings.
  • Manage mail and courier requirements.
  • Ensure the reception area, meeting rooms and boardroom are presentable at all times.
  • Stock and maintain kitchenettes.
  • Make bookings and reservations for staff.
  • Manage security passes for staff and guests.
  • Log maintenance and cleaning requests.
  • Support general resource management tasks and marketing initiatives.

Required Background:

  • At least two years' experience in a premium service environment with excellent interpersonal skills.
  • Able to engage and build rapport with VIP clients and diverse groups.
  • Able to manage calls and relay messages effectively.
  • Proactive with great initiative and passion for delivering high quality support.
  • Maintain high levels of cleanliness for the front of house.
  • Ability to multitask and prioritise tasks.
  • Practical, organised and level-headed.
  • Proficient in Microsoft suites including Outlook, Excel and Word.
  • Tertiary qualifications would be highly regarded.

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