Climate Control Technician
2 weeks ago
Are you eager to thrive in a dynamic environment and contribute to a company that aims for excellence? Our client, a prestigious global organization, is in search of a dedicated Air Conditioning Technician.
Position Overview:
In this role, you will provide nationwide support for all issues related to Air Conditioning products, handling escalations, reporting to management, and effectively communicating with both internal and external stakeholders until resolutions are implemented in the field. You will also be responsible for managing Service KPIs through root cause analysis and executing action plans to drive improvements.
Key Responsibilities:
- Assist Service Centres with technical guidance and support through various processes.
- Provide technical assistance and product training to Service Centres in collaboration with the A/C Trainer and Sales team.
- Work closely with the Quality Control team to conduct initial quality tests on new products and generate QC test reports for the business.
- Manage Service KPIs, such as Repeated Repair Reduction, through cause analysis and the implementation of improvement strategies.
- Participate in and support training activities for Service Centres.
- Oversee product rework as necessary.
- Prepare and confirm technical bulletins and quality reports as required.
- Investigate problematic equipment, providing summaries, effects, and recommendations.
- Maintain quality records for factory feedback and management reporting.
- 3-5 years of relevant experience in the air conditioning sector post-trade.
- Minimum Certificate III in Electrotechnology, Refrigeration, and Air Conditioning.
- Possession of an Air Conditioning & Refrigeration Trade Certificate or equivalent.
- Discounts available through over 400 retail partners.
- Access to an online wellness portal.
- Significantly discounted gym memberships.
- Opportunity for a hybrid work model.
If you believe you meet the qualifications for this position, please proceed with your application. For further information, feel free to reach out for a confidential discussion. At people2people, we pride ourselves on being an inclusive workforce, encouraging our employees, clients, and candidates to express their authentic selves.
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