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Key Customer Care Coordinator

3 weeks ago

Adelaide, South Australia beBeeCare Full time $50,000 - $85,200
As a Program Service Planner, you will play a vital role in supporting the independence of our customers and enabling them to live their lives to the fullest. You will work closely with our Home Support and Home Care Teams to manage the delivery of services, including cleaning and gardening, and ensure that our customers receive the highest level of care.This role is ideal for individuals who have a background in customer service, administration, or direct care, and are looking to make a positive impact in the community. You will have the opportunity to work with a diverse range of customers, develop your skills and expertise, and be part of a dynamic team that is passionate about delivering exceptional outcomes.In this role, you will:
  • Provide administrative support to our Home Support and Home Care Teams
  • Manage the delivery of services, including cleaning and gardening, to ensure that our customers receive the highest level of care
  • Work closely with our customers, care coordinators, and provider partners to coordinate service delivery, respond to feedback, and maintain accurate customer records
  • Develop and implement solutions to improve the efficiency and effectiveness of our services
  • Contribute to a culture of continuous learning and improvement within the team
We are seeking an individual who has strong interpersonal skills, attention to detail, and a warm demeanour. You will also need to have experience in Microsoft Office Suite and the ability to use customer record applications. Knowledge of community-based programs, service delivery, or scheduling, as well as an understanding of working with an older demographic, is highly regarded.The successful candidate will need to possess a satisfactory police clearance for Aged Care, less than 12 months old before commencement.We offer a friendly and inclusive culture, supporting diversity and employee wellbeing, career development opportunities, free on-site flu vaccination program, and recognition program acknowledging significant contributions.