Senior Operations Manager for Home Care Services

1 week ago


Melbourne, Victoria, Australia VMCH Full time
About the Role

As a Senior Operations Manager for Home Care Services, you will be responsible for leading and managing key business projects and initiatives aimed at maintaining excellence in our home care services. Your role will involve planning, executing, and monitoring projects to ensure timely and budget-compliant delivery of initiatives.

Key Responsibilities:

  • Develop and execute comprehensive project plans, leveraging data-driven insights to drive operational decisions and support the deployment of new systems and practices.
  • Build and maintain relationships with internal and external stakeholders to facilitate project success.
  • Implement the transformation strategy for Home Care services in alignment with leadership objectives.
  • Lead change management and adoption strategies for new workflows and practices.
  • Create data-driven reports to inform operational decisions and improve processes.

About You

You will bring significant experience in Home Care operational management or business project management within the aged care sector, along with a tertiary qualification in Business Management or a related field. A proven track record in managing complex operational projects as a delivery lead or project manager is also essential. Proficiency in project management software and MS applications, including Visio, is required.

The ideal candidate will have extensive experience in data-driven operational reporting and stakeholder management, as well as familiarity with BI tools and client management systems (e.g., CareLink, MS Dynamics). Knowledge of Home Care Packages (HCP) and the Commonwealth Home Support Programme (CHSP) is also highly desirable.



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