Heavy Equipment Field Services Specialist

1 week ago

Australia beBeeServiceTechnician Full time $90,000 - $120,000
Field Service Technician Role

Job Overview:

We are seeking a highly skilled and experienced Field Service Technician to provide service-related assistance to our customers. This is a challenging role that requires strong technical knowledge, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

  • Provide phone support to customers with technical issues related to equipment operation and maintenance.
  • Attend field breakdowns and repair equipment in a timely manner, ensuring minimal downtime for customers.
  • Maintain accurate and detailed service reports, submitting them in a timely manner upon completion of repairs.
  • Provide feedback on component failure to improve future design and production processes.
  • Train distributors in the commissioning of new products, including technical specifications and operating procedures.
  • Analyse and troubleshoot warranty problems beyond the scope of the distributor or customer.
  • Interact with personnel on matters related to service materials, product requirements, availability, and code compliance.
  • Plan and coordinate activities to investigate and resolve customer reports of technical problems, using applicable processes to eliminate future operational or service difficulties.
  • Perform other duties as assigned by management.

Required Skills and Qualifications:

The ideal candidate will possess:

  • A high school diploma or equivalent, plus 5 years or greater of technical service and support-related working experience, preferably in the industry.
  • OEM or dealer experience in heavy equipment is advantageous.
  • Specialist training in the industry or on similar equipment is advantageous.
  • A trade certificate in either Mechanical or Electrical trades, with a high level of automotive and electrical diagnostic skills.
  • Fault finding and diagnostic skills in Electrical, hydraulic, engine, drive-line, braking, and general maintenance and repairs in Heavy equipment.
  • Ability to read and work with electronic and hydraulic schematics.

Benefits:

This is an exciting opportunity to work with us as a Field Service Technician. If you have the necessary skills and experience, please submit your application today.

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