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Data Privacy Manager

3 weeks ago

Canberra, ACT, Australia beBeeCustomerSuccess Full time $100,000 - $120,000

Job Description

We're on a mission to be a positive influence, through our people and products. Nuix is one of the greatest comeback stories in technology, making waves each day.

This extends to our team members. We're fiercely passionate, love working at pace, thrive in ambiguity, live outside the box, and above all are good humans.

We're selective about who comes on board, and you should be too. If the above sounds like a match, we'd love to hear from you.

The Role

You will play a crucial role in ensuring customers achieve maximum value from our solutions. You will serve as a trusted advisor, collaborating with customers to understand their goals, drive adoption, and optimise their experience with our products.

You'll work closely with cross-functional teams to deliver exceptional service and results.

  • Act as the primary point of contact for customers during technical deployments, ensuring smooth implementation and successful outcomes.
  • Partner with other teams to develop and execute account strategies aligned with customer objectives.
  • Gain a deep understanding of each customer's business goals, systems, and workflows as they relate to Nuix solutions.
  • Champion the success of customers by optimising the performance and impact of their Nuix projects.
  • Advise customers on best practices for adopting Nuix solutions to enhance their experience and maximise value.
  • Coordinate and leverage global resources to support customers in achieving their desired outcomes.
  • Promote continuous customer engagement with Nuix through training programs and skill development.
  • Be across support and engineering related requests to provide confidence to the customer and help liaise with internal teams.
  • Oversee and monitor the use of professional services hours, ensuring efficient allocation and delivery of services.
  • Foster regular, proactive communication with customers through:

Skills, Knowledge and Expertise

We're looking for individuals with:

  • A proven track record in a similar customer-facing role.
  • A focus in data privacy, forensic investigations, eDiscovery, etc. is highly desirable.
  • Excellent communication and presentation skills, with the ability to engage both highly technical teams and non-technical stakeholders.
  • A high energy, entrepreneurial mindset with the ability to think critically and proactively solve problems.
  • Exceptional written and verbal communication skills, with a strong attention to detail in all client interactions.

About Us

We're a dynamic and purposeful company culture that we can be proud of and want to belong to. Our values include taking ownership and following up, being resilient and optimistic, unafraid to do the right thing quickly, prioritizing teamwork, and heroing our customers and innovating for them.