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Multimedia Systems Specialist
1 month ago
About the Role:
The Multimedia Systems Specialist is responsible for providing first and second-level support to university customers and stakeholders across a range of digital services including, but not limited to, learning and teaching facilities, multimedia technology, lecture recording, synchronous education technology, and meeting room technology.
Key Responsibilities:
- Maintain and support essential infrastructure used in lecture theatres, flat-floor classrooms, networked and online solutions used for learning and teaching, and meeting rooms.
- Utilise typical industry frameworks, such as ITIL or ITSM, to manage the support of multimedia services and to ensure that problems are resolved quickly, and that continual improvement occurs.
- Utilise data and metrics to measure the performance and adoption of multimedia services.
- Project Manage multimedia maintenance, new installations and upgrades, with internal and external partners and communicate project status, activities, and achievements.
- Utilise technical knowledge and policy to triage help desk requests for an immediate solution or forwarding to more senior staff.
- Provide a high level of support and advice to the staff and students of the University, using judgement and initiative to solve a diverse range of problems.
- Provide end-users training, develop online resources, deliver consultancy advice to Employees and students and end-user support as required.
Qualifications, Skills & Experience:
- Degree qualifications in Information Technology or equivalent level of education, training and/or experience.
- Demonstrated extensive experience as a Multimedia Specialist in a complex organisational environment.
- Proven experience in engaging / managing 3rd party suppliers.
- Demonstrated ability to support a diverse range of applications and technologies, such as multimedia equipment and management systems, Zoom, Teams, and other video and audio recording solutions.
- Hands-on ability to perform basic technical maintenance such as replacing projector globes, installation of cables, and peripherals, etc.
- Demonstrated knowledge and understanding of the ITIL framework.
Salary: $109,200 - $118,260 per annum (HEW Level 7), plus 14.25% superannuation.
About the University:
The University of Notre Dame Australia is a private Catholic University with over 1,000 permanent staff providing an exceptional educational experience to over 12,000 students across our Fremantle, Broome, and Sydney campuses, as well as clinical schools in Victoria and New South Wales.
About the Office/School:
The Information Technology Office plays an integral role in the success of the University ensuring the national provision of technology solutions that enable Learning & Teaching, Research and Administration across our University. The Information Technology Office embeds an operating model with a view to enabling a greater level of engagement across the University, proactively serving as trusted advisors in the identification and prioritisation of continuous improvement initiatives and the delivery of digital technology change, whilst ensuring the ongoing availability of the IT environment.
