Field Service Coordinator
4 weeks ago
Cavpower Cat is the leading Caterpillar dealer for South Australia and Western NSW, providing equipment and product support services to mining, construction, industrial, marine, and local government customers for 50 years.
Key Responsibilities:
- Attend to customer enquiries and determine scope of work.
- Provide customers with upfront estimates.
- Establish timelines for required services and repairs.
- Keep customers informed of costs, status, and any changes to work.
- Schedule work to technicians to maximize labor resources.
- Manage work orders.
- Assist with ordering parts and tools for jobs.
- Monitor compliance to SHEQ requirements.
- Provide technical assistance as needed to ensure jobs are completed on time.
Requirements:
- Leadership qualification or experience leading a small team.
- Effective written and verbal communication skills.
- Sound influencing and negotiating skills.
- Ability to develop and maintain strong client relationships.
- Accurate with a high attention to detail.
- Mechanical trade or aptitude.
- Current driver's license.
- Familiarity with CAT and dealer systems an advantage.
What You'll Get:
In the short term, your passion, skills, and experience will be rewarded with an excellent remuneration package and training. In the longer term, your ambition and outstanding performance can be rewarded with career progression into more senior roles and broader career opportunities.
We're growing - grow with us.
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