Chief Customer Experience Officer

1 day ago

Brisbane, Queensland, Australia beBeeCustomer Full time
Customer Success Manager Opportunity

We are seeking a seasoned Customer Success Manager to lead our customer service operations. This pivotal leadership role is designed for hands-on managers who thrive in technical environments.

  • Oversee the entire customer journey, from initial inquiry to post-sales support.
  • Lead a team dedicated to providing exceptional service to B2B clientele.

Key Responsibilities:

  1. Team Leadership & Development:
    1. Lead, mentor, and motivate a team of customer service specialists.
    2. Manage the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans.
    3. Provide daily direction, constructive feedback, and coaching.
  2. Customer Service Strategy & Process Improvement:
    1. Develop, implement, and review customer service policies, programs, and procedures.
    2. Analyse key performance metrics to drive operational efficiency within the customer service centre.
    3. Liaise closely with technical, sales, and warehouse teams to streamline workflows.
  3. Technical Customer Relations & After-Sales Support:
    1. Plan and implement robust after-sales service initiatives.
    2. Act as a key point of contact for escalated customer issues.
    3. Work collaboratively with service agents and internal organisational units.
Requirements

To be successful in this role, you will need:

  • A minimum of 1+ years of experience in a customer service management or team leadership role.
  • Proven Bachelor Degree or Equivalent.
  • Exceptional communication and interpersonal skills.
Benefits

This is an excellent opportunity to develop your leadership skills and work in a fast-paced environment.

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