IT Service Delivery Professional

3 days ago

Sydney, New South Wales, Australia beBeeService Full time $120,000 - $180,000

This is an exciting opportunity for a seasoned IT professional to excel as a Service Delivery Manager. In this role, you will oversee the successful delivery of managed security and operational services, ensuring high service standards are maintained while driving continual improvement across engagements.

Key Responsibilities:
  • Maintain a thorough understanding of contractual obligations and ensure services are delivered within scope, closely monitored against defined terms.
  • Deliver services against contracted SLAs; proactively monitor service health to prevent breaches.
  • Manage operational escalations with clear resolution paths and effective stakeholder communication.
  • Produce and deliver regular operational reports detailing performance, incidents, trends, and improvement activities.
  • Host and lead governance meetings (weekly/fortnightly/monthly) to review service performance and foster transparency.
  • Develop and maintain Service Improvement Plans (SIPs) to address recurring issues and enhance service quality.
  • Ensure accuracy of CMDB records throughout the service lifecycle, including changes introduced during onboarding or project phases.
Client Relationship & Advocacy:
  • Build and maintain strong operational-level client relationships, ensuring high satisfaction and alignment with expectations.
  • Act as the internal voice of the customer, advocating for service improvements and proactive problem resolution.
  • Support continuous service improvement initiatives.

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