Service Delivery Professional

3 days ago


Sydney, New South Wales, Australia beBeeServiceDelivery Full time $150,000 - $200,000
Job Title: Service Delivery Professional

The role of a Service Delivery Manager is to oversee the daily interactions with high-value clients, ensuring Bravura Solutions provides premium services within acceptable profit margins.

About The Role

This position involves managing client service delivery, guaranteeing high-quality services and satisfactory profitability levels. As the primary point of contact for service, operations, software, cloud, and consulting support, you will be responsible for resolving issues efficiently.

Key Responsibilities:
  • Coordinate client service delivery, focusing on quality and profitability.
  • Serve as the initial escalation point for service, operations, software, cloud, and consulting support.
  • Manage small to medium-sized projects, incidents, and identify revenue opportunities.
Requirements:
  • A relevant tertiary qualification is essential.
  • Proven experience in service delivery and operational skills within the financial services, wealth management, or technology industry.
  • Demonstrated expertise in account management and relationship building.
  • Effective leadership and project management skills are crucial.
  • Superb communication, interpersonal, and motivational skills are required.
  • Negotiation and dispute resolution skills are necessary.
  • Familiarity with systems development methodologies and architecture is beneficial.

We value our employees and strive to provide an engaging work environment that fosters career growth.



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