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The Cluster Reservations Manager will oversee daily operations of the reservations team to ensure exceptional service delivery and optimize occupancy rates. Key responsibilities include:
- Managing reservations operations, including booking processes and room allocation.
- Ensuring guest inquiries and bookings are handled efficiently and courteously.
- Analysing occupancy trends and collaborating with revenue management to maximize room revenue.
- Training, mentoring, and managing the reservations team to achieve performance goals.
- Liaising with front office and sales departments to ensure a seamless guest experience.
- Assisting with VIP and special request arrangements.
- Maintaining accurate records of guest preferences and booking details.
- Prospecting and converting group leads for the business and ensuring group room night budgets are met.
The ideal candidate will have prior experience in a similar role within the hospitality industry, with strong leadership and organisational skills and a customer-focused mindset. Excellent verbal and written communication abilities, proficiency in hotel property management systems, and strong analytical skills are also essential.
What We Offer
- Employee benefit card offering discounted rates at properties worldwide.
- Access to learning and development programs through Academies.
- Career advancement opportunities within Mercure & Ibis Perth and globally across Accor's network.
- Opportunity to make a difference through Corporate Social Responsibility initiatives.
- Strong leadership and organisational skills with a focus on guest satisfaction.
- Excellent verbal and written communication abilities.
- Proficiency in hotel property management systems (PMS) with a strong working knowledge of Opera Cloud highly desirable.
- Strong analytical skills and attention to detail.
- A customer-focused mindset with a passion for providing memorable guest experiences.
