Safety and Security Monitoring Team Lead

1 day ago


Kwinana Town Centre, Australia Workpac Full time
About the Role

We are seeking an experienced Team Leader to join our Monitoring team based in Cockburn, South of Perth. This role involves a 4 days on 4 day off, 4 nights on 4 nights off, rotating roster.

Key Responsibilities:
  • To proactively address client concerns and issues
  • Assist monitoring officers with queries and provide support
  • Ensure all daily, weekly, and monthly tasks are completed accurately
  • Tasklist checking and confirmation for data accuracy
  • Maintain and improve KPIs, ensuring all calls are answered promptly
  • Rostering and training staff members
Requirements:
  • Experience in administration and customer service roles
  • Background in shift rotations and environments preferred
  • Proven skills in staff management and conflict resolution
  • A National police clearance
  • A current driver's license
About the Company

Our client is a leading provider of fire protection and security solutions. They offer a wide range of services to protect lives, property, and assets, including fire detection, suppression, emergency lighting, and alarm systems that meet rigorous safety and regulatory standards.

Their services encompass installation, maintenance, and monitoring, providing tailored fire safety solutions supported by expert consultation. Known for reliability and innovative technology, they also offer fire risk assessments, training, and emergency response planning, fostering a proactive approach to safety across various sectors.

In this role, you will be working closely with our team to ensure the smooth operation of our monitoring services. If you have experience in administration, customer service, and team leadership, we encourage you to apply for this exciting opportunity.



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