
Administrative Support Professional
2 days ago
We are seeking a highly organized and self-motivated individual to join our team as a Client Service Administrator. In this challenging role, you will be responsible for managing customer enquiries, providing exceptional service excellence, and supporting field service technicians with service scheduling, warranties, and processing invoices and payments.
This is a busy and dynamic position that requires excellent communication skills, both written and verbal. You will work closely with the Service Team to ensure seamless delivery of services and high-quality outcomes for our valued clients.
The successful candidate will have demonstrated experience in a client service support role within a high-volume environment and possess strong problem-solving skills, attention to detail, and a positive 'can-do' attitude.
Key Responsibilities:- Manage customer enquiries via phone and online platforms
- Process invoices, EFTPOS payments, and refunds in a timely manner
- Update and manage CRM system data
- Support field service technicians with service scheduling and warranty claims
To be successful in this role, you will require:
- Demonstrated experience in a client service support role within a high-volume environment
- Ability to multi-task and handle competing priorities
- Excellent communication skills, both written and verbal
- Strong problem-solving skills and attention to detail
- Reliability and a positive 'can-do' attitude
We offer a competitive salary package, including:
- Northern Gold Coast location with onsite parking
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment
We are looking for an individual who is passionate about delivering exceptional customer service and has a strong desire to learn and grow with our organization.
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