Assistant Store Manager

2 weeks ago


Geelong, Victoria, Australia Telstra Full time
Job Title

Assistant Store Manager

Job Summary

We are seeking an experienced Assistant Store Manager to join our team at Telstra Store Geelong. As a key member of our store leadership team, you will be responsible for driving sales and customer experience targets, coaching and developing our team members, and ensuring operational excellence.

Key Responsibilities
  • Coach and develop our team members to achieve sales and customer experience targets
  • Lead the store in the absence of the Store Manager and ensure seamless operations
  • Oversee the induction and ongoing training of new team members
  • Execute business initiatives to meet and achieve store targets for each quarter of the financial year
  • Guide the store's performance to achieve sales and customer experience targets
  • Initiate the store's compliance against central operating standards and processes
  • Resolve customer complaints and ensure adherence to the agreed customer sales model
  • Organise the shop floor to supervise customer flow and store traffic
  • Supervise staff to customer demand and operational requirements
Requirements
  • Demonstrated experience influencing people in a retail environment
  • Outstanding communication skills
  • Advanced appreciation of customer needs and proficient in resolving customer issues
  • Proven track record working within a productive, high-pace, customer-orientated retail environment
  • Ability to successfully create and execute business improvement initiatives
What We Offer
  • Corporate discounts and benefits
  • Fantastic team environment
  • Highly rewarding sales environment
  • Excellent career growth prospects
  • In-depth training and coaching provided online and in-store


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