Senior Client Relationship Professional

6 days ago

Melbourne, Victoria, Australia beBeeRelationship Full time $90,000 - $120,000

Job Summary

We are seeking a Relationship Manager to deliver premium services to our clients. This includes managing client expectations, negotiating service level agreements, and identifying business opportunities.

Key Responsibilities:

  • Project manage or oversee work to ensure proposed outcomes are achieved.
  • Develop and document operational procedures.
  • Identify risks and implement controls to ensure timely, accurate and efficient work in accordance with plan rules.
  • Be the point of contact for client matters within Link in relation to a specified portfolio of clients.
  • Actively promote services to existing and potential clients.
  • Review client share plans and utilise influencing skills to maximise business opportunities.
  • Utilise strong relationship development and rapport building skills to ensure client retention.
  • Ensure all relevant issues are addressed with clients as appropriate.
  • Manage internal stakeholders and co-ordinate delivery of services in a timely manner.
  • Contribute to the strategic development of Link through innovative input.
  • Develop strategy and management.
  • Develop and maintain good working relationships with client company secretaries and other client contacts.
  • Manage and produce reports on a weekly and monthly basis.
  • Identify business opportunities with clients.
  • Keep abreast of current industry related issues.
  • Identify registry needs of the client and ensure they are met.
  • Prepare and dispatch invoices for each client in the portfolio.
  • Monitor the payment of invoices by reviewing the debtors list.
  • Identify business risks and develop strategies to mitigate these risks.

Requirements

  • Extensive relationship experience gained in a services sector preferably financial is essential.
  • A proven track record of building productive relationships and generating both cross selling and new sales opportunities is required.
  • Five years' minimum experience in the financial services industry is necessary.
  • A high level of understanding within the securities industry is required.
  • University Graduate (Business / finance / accounting qualification preferred).
  • Highly developed employee share plan knowledge is required.
  • Business development and relationship management skills are essential.
  • Project management skills are required.
  • Acute business awareness of both Link and a portfolio of clients is necessary to meet client needs.
  • Process management and analytical skills are required.
  • Advanced Microsoft Word and Excel skills are essential.
  • Ability to work under pressure and maintain set target levels is required.
  • Accuracy and efficiency are necessary.
  • Excellent verbal and written communication skills are required.

What We Offer

Link offers a range of benefits including salary sacrificing, purchased leave scheme, parental leave scheme, learning and development opportunities, talent referral scheme, recognition program, wellness program, corporate social responsibility program, employee discounts and flexiworks.

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