Optimize Developer Workflows Specialist
2 weeks ago
We help developers optimize their workflows by accelerating software builds and tests through our cloud-based service.
The successful candidate will support engineering teams during trials and ongoing use, helping them integrate and optimize their build workflows.
Main Responsibilities:
- Act as the primary technical point of contact for customers—offering guidance as they adopt and scale our platform.
- Troubleshoot complex issues with build systems, integrations, and environments.
- Help customers optimize their use of our products to ensure smooth adoption within their developer workflows.
- Partner with Engineering to identify and track product bugs, performance regressions, and feature feedback from the field.
- Create internal and external documentation to improve future support and empower developers.
- Engage with the community via forums, Slack, GitHub, and conferences—representing our voice with empathy and technical clarity.
- Contribute to a culture of operational excellence through metrics, tooling improvements, and automation.
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