Memorable Experience Leader

6 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $70,000 - $95,000
Job Title:">

We are seeking a customer-focused leader to join our team at Mingara Leisure Group.

This is a full-time role that requires excellent leadership skills, strong communication, and problem-solving abilities.

The ideal candidate will have experience in supervisory roles, with a passion for creating memorable experiences for customers.

As a key member of our Leadership Team, you will have the opportunity to develop your leadership skills and build relationships with our team members across all areas of the Club.

You will be responsible for supporting the permanent Club Supervisors and working closely with our loyal members to create memorable experiences for them.

The purpose of this role is to:

  • Create memorable experiences for our customers
  • Consistently and proactively provide customers with a high level of customer service
  • Educate our customers about what's on at the club, product offerings and membership rewards
  • Provide leadership, direction and support to front-of-house operational teams
  • Monitor and respond to service levels, received goods, response times, service quality, food production, cleanliness and assist as appropriate
  • Coordinate the team on shift including task allocation, organising breaks and arranging coverage in all areas
  • Problem solve and implement solutions to ensure a positive customer experience
  • Support training and onboarding of new starters
  • Implement and champion change as part of a progressive and evolving organisation
  • Embrace the Club's Vision, Mission, Values and Values Matrix
  • Comply with the Club's policies and procedures (e.g. RSA/RCG, safe food handling, hygiene standards)
  • Project work from time to time

Required Skills and Qualifications:

  • You know what it means to be a 'go-to' person
  • You love being able to problem solve and motivate others and can demonstrate generalist operational expertise across the entire Club
  • You will be the driving force for a proactive customer service style, building strong relationships with our customers and ensuring their needs and expectations are met
  • A successful leader that can work independently within a complex environment, communicate at the highest level including having difficult conversations with customers and team members
  • Demonstrate initiative, and be solution focused, positive, flexible and responsive no matter what situation arises
  • Confidence to work independently and think on your feet to resolve issues and manage tricky situations
  • Possess a willingness and ability to get involved in different projects and events
  • Have a passion to learn a variety of skills across multiple areas - skills that will benefit you throughout your leadership career
  • Hold current RSA and RCG qualifications
  • Be available across the operating hours of the Club

About the Benefits:

We offer a range of benefits, including access to a scholarship program, opportunities for professional development, and a collaborative work environment.

About us:

We are committed to making a significant contribution to the quality of community life. To do this, we put much effort into empowering our people and developing our culture through our values. We love people who are passionate about creating memorable experiences, have high levels of ownership and responsibility for their contribution, who have fun, care about each other and our customers, and who love to laugh and smile while at work.

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