Memorable Guest Experience Expert

4 days ago

Sydney, New South Wales, Australia Bebeehospitality Full time

Guest Services Manager
At a leading waterfront hotel, every guest interaction is an opportunity to create a lasting impression. We're looking for a Guest Services Manager who's warm, confident and passionate about delivering exceptional hospitality. If you thrive in dynamic environments and love being at the heart of guest experiences, this is your moment.
Key Responsibilities
Lead and inspire the front office and guest services team.
Resolve guest issues with empathy, urgency and professionalism.
Maintain high visibility in public areas during peak times.
Collaborate across departments to ensure seamless operations.
Monitor service standards and coach team members for continuous improvement.
Support payroll, scheduling and administrative processes.
Implement guest recognition programs and service recovery plans.
Conduct training and support team development.
Uphold property policies and ensure fair consistent application.
Assist with front desk duties during high-demand periods.
Respond to emergencies and follow safety protocols.
Requirements
Experience in guest services, front desk or hospitality operations.
Strong leadership and communication skills.
Calm under pressure with a solutions-focused mindset.
Passionate about creating memorable guest experiences.
Flexible availability including weekends and holidays.
Familiar with hotel systems and NSW RSA certification.
Benefits
Be part of a team that values individuality and service excellence.
Enjoy complimentary meals, coffee and uniform care.
Access exclusive hotel and travel discounts.
Grow your career with world-class training and development programs.
Thrive in a supportive inclusive workplace culture.
Participate in our Employee Assistance Program.

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