Aged Care Experience Ambassador

1 day ago

Australia beBeeCustomer Full time $70,000 - $90,000

You are a vital link between our residents and their family, setting the tone for an exceptional experience from the moment they step through our doors. As a Concierge in Aged Care, you will be the face of our community, providing warm welcomes and creating lasting impressions.

Our residents deserve nothing but the best, and we need someone who is passionate about delivering outstanding customer service. If you thrive in a fast-paced environment where no two days are ever the same, we'd love to hear from you

The role of the Concierge is multifaceted, requiring a unique blend of skills and qualities. You will be responsible for ensuring a high standard of non-clinical customer service is delivered, with significant interaction with key stakeholders, residents, families, staff, and service providers.

Some of your tasks may include:

  • Assisting residents with enquiries - responding to and resolving a wide range of resident, family, and friends' enquiries
  • Service Coordination - working with the Client Service Manager to assist with contracts, admissions, referrals, tours, room preparation, and database management
  • Residence Presentation - ensuring all aspects of the residence are presented in a clean, tidy, and neat fashion at all times
  • Continuous improvement - maintaining a high-functioning quality environment and monitoring the standards of service delivery of non-clinical external services

We are looking for someone with demonstrated experience working in a customer-directed business environment, preferably in a health, community, or residential aged care setting. You should be comfortable working independently and results-focused, with experience that includes:

  • Demonstrated experience building rapport with residents, their carers, and other stakeholders by establishing trust and respect
  • Critical thinking with well-developed negotiation and influencing capabilities
  • End-to-end management and successful resolution of client and customer feedback and complaints
  • Strong administration skills with the ability to plan and organise a complex workload

This is an exciting opportunity to join a team that values continuous learning, respect, and integrity when supporting each other. We offer:

  • A competitive salary
  • State-of-the-art technology
  • A supportive environment in a quality clinical framework
  • Employee benefits - finance, retail, service
  • Opportunities to upskill and further your career
  • Ability to work close to home
  • On-site parking and uniform

If you are passionate about making a difference in the lives of our residents and their families, please apply today

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