Global Snacking Leadership Role
1 month ago
Job Title: Global Snacking Leadership Role
Job Description:
This is an exceptional leadership opportunity for a seasoned professional to lead our customer service team in Australia and oversee the back-office team in India. As a key member of our global snacking team, you will be responsible for maximising our case fill rate to customers by coaching and developing team members, defining work and supporting the development of best practice processes across the customer service team.
Your Key Responsibilities Will Include:
- Leading the onshore (Australia-based) and offshore Customer Service teams
- Owning the order fulfilment process, respecting the customer segment and channel mix
- Collaborating cross-functionally to ensure service is maximised when challenges arise
- Utilising appropriate tools and processes to deliver efficient order management
- Supporting the effective management of new product introductions and product withdrawals to maximise sales and minimise write-offs
About You:
We are seeking a highly experienced leader with a proven track record in a similar environment. Your expertise in customer-facing roles, logistics or sales, as well as your experience in an order-to-cash environment (ideally FMCG/CPG), will be invaluable in this role. Additionally, you should possess high-level SAP competence, experience in EDI technology, and strong digital acumen.
What We Offer:
- A competitive salary of $120,000 - $150,000 per annum, depending on experience
- A hybrid working model with 3 days from office and 2 days from home
- The opportunity to work with a leading global snack company, Mondelēz International
About Mondelēz International:
Mondelēz International is one of the largest snack companies in the world, with global net revenues exceeding $31 billion USD. We operate in more than 80 countries and employ approximately 91,000 diverse and talented employees worldwide. In Australia and New Zealand, we have 6 factories and both global and local brands, employing over 2,000 people.
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