Senior Business Leader
2 weeks ago
Mondelēz International is a leading snacking company with global net revenues exceeding $31 billion USD.
We have operations in more than 80 countries and employ approximately 91,000 diverse and talented employees worldwide.
Our mission is to provide consumers with the right snack, for the right moment, made in the right way.
The Role: Senior Business Leader - Order FulfilmentWe are seeking an experienced Senior Business Leader to lead our order fulfilment team in Australia and New Zealand. The successful candidate will be responsible for maximising case fill rates, coaching and developing team members, and defining best practice processes across the customer service team.
This role involves leading a team of six team members in Australia and overseeing the back-office team in India.
Key Responsibilities:- Lead the on-shore (Australia-based) and off-shore customer service teams
- Own the order fulfilment process, respecting customer segment and channel mix
- Collaborate cross-functionally to ensure service is maximised when challenges arise
- Use appropriate tools and processes to deliver efficient order management
- Support effective management of new product introductions and product withdrawals to maximise sales and minimise write-offs
- Proven leadership capability in a similar environment
- A customer-facing role within customer service, logistics, or sales
- Experience in an order-to-cash environment, preferably FMCG/CPG
- High-level SAP competence
- Experience in EDI technology
- Good numerical, analytical, and logical reasoning skills
- Good knowledge of the total supply chain/order-to-cash process
- Strong digital acumen preferred
- We follow a hybrid working model with 3 days from office and 2 days from home
- Regular order management reviews to track progress and identify areas for improvement
$AUD 120,000 - $150,000 per annum, depending on experience
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