Travel Industry Professional

3 days ago


Melbourne, Victoria, Australia FCM Travel Full time

As a Travel Industry Professional with FCM Travel, you will be part of our Complex Air team within Flight Centre.

We are expanding due to growth and opening a new team, which presents an exciting opportunity for the right candidate to join us as an Airfare Expert.

If you have a passion for travel and experience in sales or customer service, this could be the perfect fit for you. Our purpose is to open up the world for those who want to see, every day giving people the chance to do something amazing – travel.

This role involves becoming an airfare guru, planning and coordinating customers' travel experiences, focusing on high-value complex itineraries. You will deliver exceptional service while learning about all things airfares, presenting irresistible deals for every traveler.

You will be using your travel expertise to sell products and destinations you love, creating unbeatable airfares that visit multiple continents in one trip, delivering top-notch service over the phone and via email, preparing and issuing invoices, and maintaining financial documents.

The ideal candidate will be experienced in working towards and achieving sales targets and KPIs, have a strong passion for customer service and travel, possess comprehensive computer skills, and be comfortable with complexity. Ambition, motivation, and organization skills are highly valued.

Our company offers uncapped earning potential (OTE $100K), hybrid work model flexibility, travel discounts, health and wellness discounts, career opportunities across the globe, monthly awards nights, social events, and access to a world-class Employee Assistance Program. We support responsible travel practices and sustainability efforts.

In this role, you will acquire nationally recognized qualifications in Travel and have the opportunity to attend global conferences and workshops. With our corporate health discounts, financial planning services, and employee benefits, we aim to provide a supportive and rewarding work environment for our team members.



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