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Senior Product

2 months ago

Toowong, Queensland, Australia Auto & General Full time
About Us

At Auto & General, we pride ourselves on providing exceptional products and services to safeguard our customers in times of need. Our range of general insurance products protects customers on the road, at home, and on holiday, with various Car, Motorcycle, Home, Contents, and Pet products, as well as Roadside Assistance.

Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community, and each other. We're committed to being Australia's best insurer, and we're always on the lookout for talented, passionate individuals who can help us achieve our goal.

The Role

We're seeking a Senior Product & Underwriting Analyst - Pet Insurance to lead innovative insurance solutions for pet owners, ensuring pets receive the care they need. As a key member of our team, you'll shape and deliver a cutting-edge pet insurance solution aligned with Auto & General's risk strategy.

Key Responsibilities
  • Develop and enhance existing Pet Insurance solutions to meet customer needs and drive business growth.
  • Contribute to the development and implementation of product strategies, including responses to regulatory requirements.
  • Manage underwriting rules and guidelines to ensure the integrity of the underwriting engine.
  • Continuously improve the robustness of the pet insurance risk selection process to achieve A&G business goals and desired customer outcomes.
  • Design and implement appropriate underwriting governance and controls.
  • Manage product documents, including Product Disclosure Statement (PDS), Target Market Determination (TMD), and review other customer documents.
  • Collaborate closely with the Lifestyle Pricing team to continuously improve rating sophistication and competitiveness.
  • Research, review, and monitor the Australian market pet insurance landscape, including trends and movements in risk selection, product offering, customer preference, and regulatory changes.
  • Actively engage with and support Customer Dispute Resolution, Legal & Compliance teams, including timely reporting, investigation, resolution, and remediation of any product-related incidents.
  • Assist the GM-Lifestyle in ensuring timely delivery of Pricing & Underwriting Committee agenda items and action items.
Portfolio Monitoring
  • Develop, implement, and monitor key performance metrics of the pet insurance portfolio. Provide oversight and early intervention to ensure the achievement of business objectives, including early identification of emerging trends.
Business & Change Management
  • Assist with continuous improvement of the pricing/underwriting engine and related IT infrastructure projects.
  • Define and implement initiatives to improve the Quote and Sales journey and the overall customer experience.
  • Oversee and contribute to comprehensive User Acceptance Testing (UAT) process to ensure proper implementation of product and underwriting-related changes.
  • Monitor and report on the progress of projects and initiatives, including taking corrective actions where necessary and assisting with post-implementation reviews.
Requirements
  • 3+ years of pet insurance experience in product development, underwriting, portfolio management, pricing, or claims.
  • In-depth knowledge and understanding of pet insurance trends and best practices in relation to product features and benefits, underwriting rules, guidelines, and rating methodologies.
  • Tertiary qualification in a relevant discipline, e.g., business, economics, commerce, finance, law, actuarial science, and/or professional qualification (e.g., ANZIIF) preferred.
  • Sound numerical and analytical skills to monitor and interpret insurance portfolio data.
  • High commercial acumen and the ability to think strategically, as well as a sound understanding of business processes, operational challenges, and drivers.
  • Working knowledge of legislative and compliance frameworks relating to financial services.
  • IT literacy and the ability to learn new systems, including medium skills in Microsoft Excel.
  • Proven ability to build constructive and collaborative relationships with key stakeholders.