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A Motivated Customer Service Professional Wanted
3 weeks ago
Customer Service Manager Job
At LifeFlight Australia, we are seeking a highly skilled and motivated individual to join our team in a Customer Service Manager role.
- Manage overdue accounts, cancellations, and enquiries, meeting company targets.
- Supervise the Reception team, providing training and ongoing support for new employees.
- Rostering of Reception team, working with the Retail Manager to ensure adequate staff are working at critical times to provide ultimate customer service.
- Working with the Reception team to meet and exceed customer service targets and other Key Performance Indicators (KPIs).
- Utilize computer systems to look up member details, create access key tags, process purchases and assist members with booking classes.
- Maintain venue cleanliness ensuring the reception/café area are always neat and tidy, the supplement shelves are well stocked, and the apparel is precisely displayed.
- Follow directions, prioritize and complete tasks in a timely manner.
- 3+ years of previous customer service supervisory experience with excellent communication skills.
- Financially driven with natural drive to achieve individual targets and team goals.
- Experience in a KPI-driven environment.
- Ability to build rapport with people from varied walks of life, and a desire to help people succeed in their goals.
- The ability to solve problems and overcome obstacles.
- Outstanding communication abilities - able to listen, understand, empathize and influence others.
- Customer-focused with a desire to achieve exceptional customer outcomes.
- Ability to be a role model and live by health values and behaviors, while being passionate about the gym brand you work for.
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