Customer Service Specialist

3 weeks ago

City Of Stirling, Australia Orsgroup Full time

About the role:

We are seeking an enthusiastic and motivated Administration officer to join our Stirling team. Working with a national administration team to support business functions.

This is a full-time position working Monday to Friday.

Your Duties:

  • Managing incoming telephone enquiries and passing on messages as required.
  • Managing bookings and rescheduling for NDIS services.
  • Allocating new referrals to appropriate clinicians based on experience, location, and skill set.
  • Organising interpreter/AUSLAN services as required.
  • Ownership of site presentation, cleanliness, and events preparation.
  • Completing site audits as required.
  • Listening and taking appropriate action from voicemail requests.
  • Reviewing and forwarding faxes as required.
  • Creating and updating electronic records for existing clients.
  • Assisting with reporting as required.
  • Other additional administration duties as required.

Role requirements:

  • Administration and/or reception experience (desired, but not essential)
  • Previous health knowledge (desired, but not essential)
  • Providing exceptional customer service.
  • Communicating effectively and appropriately.
  • Taking pride in your work and focusing on excellent quality.
  • Willingness to learn.
  • Data entry skills.
  • Exceptional attention to detail, organisational and time management skills.
  • Ability to monitor personal workload and manage own time.
  • Ability to work effectively as part of a team.
  • Willing to undergo a National Police Check.
  • Hold or be willing to obtain a Working with Children or Vulnerable Person check.

About ORS:

We are one of the largest and fastest-growing family-owned and operated national allied health and workplace rehabilitation providers in Australia, with a proven track record and reputation for providing high-quality evidence-based and client-centred services for over 30 years

Due to our incredible culture, passion for excellence, stability, and gratitude for being able to see the potential and recognise the strengths of every individual, it's easy to see why our workforce has grown 1200% in 4 years and why we are the allied health services provider of choice

For further information on ORS Group, we encourage you to visit our website to read more about our extensive services, our detailed employee profiles, video library, and company values.

Please Click Apply for this role and attach your resume and cover letter. If you would like to discuss this opportunity first or be considered for any of our other roles, please email

The ORS Group is a multicultural, diverse, supportive, and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBTQIA+, and people with disabilities.

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