Customer Service Manager
1 day ago
We are seeking a highly skilled Customer Service Manager to join our team at dnata Catering. As a key member of our operations team, you will be responsible for ensuring seamless communication and collaboration between our internal and external stakeholders.
Key Responsibilities- Establish and maintain strong relationships with our airline clients and internal teams.
- Manage a portfolio of clients, providing exceptional customer service and resolving any issues that may arise.
- Coordinate the day-to-day operations, ensuring timely delivery of services and adjusting to any changes in schedules or delays.
- Oversee the movement of flight catering and equipment, ensuring smooth operations and minimizing disruptions.
- Participate in regular audits and quality control measures to ensure compliance with industry standards.
- Provide expert advice to clients on customer service, logistics, and customs information.
- Identify areas for process improvement and implement changes to enhance customer satisfaction and service quality.
- Establish and maintain communication service standards, ensuring alignment with company policies and procedures.
- Proactively address performance issues, providing support and training to prevent future occurrences.
- Contribute to effective cost management through education and training on flight make-up, aircraft loading, and inventory management.
- Proven experience in a similar role, with a strong understanding of customer service principles and practices.
- Food Safety and HACCP qualifications are desirable.
- Availability to work a rotating shift roster, including weekends and public holidays.
- Excellent written and verbal communication skills.
- Strong problem-solving skills and ability to handle challenging situations with tact and diplomacy.
- Demonstrated ability to work with diverse stakeholders and maintain confidentiality.
- Sound knowledge of the airline catering industry and its operations.
- Competent in documentation and records management.
- Ability to obtain an ASIC pass and airside driver's license.
- Competitive salary and benefits package.
- 5 weeks annual leave and flexible working arrangements.
- Free onsite parking, meals, and uniforms.
- Access to our Employee Novated Car Lease program.
- Career development and progression opportunities.
- Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources.
dnata Catering is Australia's largest and most admired inflight catering and retail partner. We specialize in inflight catering and retail, food manufacturing, and airport lounge management, delivering extensive service capabilities to our clients.
As part of the Emirates Group, we operate 16 facilities across 10 cities, employing over 4,000 people who help us produce over 64 million meals and service more than 250,000 flights each year.
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Mascot, Australia dnata catering Full time{"title": "Customer Service Manager Role Overview", "content": "Key ResponsibilitiesAs a Customer Service Manager at dnata Catering, you will be the central point of contact for day-to-day operational matters between dnata Catering and our airline clients. Your primary focus will be on establishing and maintaining excellent working relationships with...
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