Network Services Delivery Specialist
2 weeks ago
We are seeking a highly skilled and experienced professional to join our team as a Delivery Support Specialist for Network Services. In this role, you will play a key part in ensuring network data suppliers deliver cost-efficient and reliable IT services that meet the needs and expectations of Transport.
Key Responsibilities- Provide oversight and operational governance of network service suppliers to ensure compliance with operational service delivery commitments.
- Monitor and govern services delivered by third-party suppliers, acting as a key escalation point in key service management processes.
- Review service delivery related reports provided by suppliers, provide operational updates on supplier performance, and escalate material performance breaches.
We are looking for a strong customer service focus, with experience governing the operational delivery of managed IT services, including a working understanding of managed services and outsourcing in large, complex organisations.
- Experience monitoring service provision by suppliers, including adherence to contracted SLAs and delivery obligations.
- Knowledge of data network services, cross-functional architectural elements, and service consumption patterns.
- Understanding of mature, good practice, and contemporary infrastructure services and delivery methods.
- Relevant tertiary or industry qualifications.
- Ability to work additional hours (outside of ordinary work hours).
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities, and industry every day. Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.
We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options. Regional candidates are encouraged to apply. This is a Hybrid+ role designed for people living in NSW's regions or further away from the role's listed home base.
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