Key Customer Service Position

1 week ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $60,000 - $80,000

We are currently seeking a highly skilled and motivated Customer Service Coordinator to join our team.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has excellent administration skills. As a Customer Service Coordinator, you will play a vital role in ensuring that our valued clients receive the highest level of service and support.

The successful candidate will have experience working in a busy environment, be highly organized and have strong communication skills both written and verbal. You will also have a proven track record of providing high-quality administrative support and being able to work autonomously with minimal supervision.

About the Role:

We are looking for someone who is self-motivated, enthusiastic and has a passion for delivering outstanding customer service. As a Customer Service Coordinator, you will be responsible for handling warranty claims, responding to customer enquiries, updating the CRM system and processing invoices and payments.

Duties:

- Handle warranty claims and submissions
- Respond to customer enquiries on service scheduling and provide updates on any variations or delays
- Data input and updating of the CRM system
- Process invoices, EFTPOS payments and refunds
- Collate job sheets and process subcontractor invoices
- General Administration duties as required

Requirements:

- 2+ years experience in a client service support role within a high volume environment
- Experience in receipting, invoicing and processing payments
- Team orientated but ability to work autonomously with minimal supervision
- Excellent communication skills both written and verbal
- High attention to detail and strong problem-solving skills
- Be reliable and have a positive 'Can do' attitude
- High level computer skills in Microsoft Office, with a knowledge of CRM systems and MYOB an advantage

What We Offer:

- Competitive salary and benefits package
- Opportunity to work with a leading company in the industry
- Collaborative and supportive team environment
- Ongoing training and development opportunities
- Northern Gold Coast location with onsite parking

How to Apply:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application today.

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