Customer Service Leadership Position
3 days ago
We are seeking a skilled and experienced Service Team Lead to join our team.
- Lead and coach the service team, ensuring they achieve set performance indicators and business objectives.
- Conduct quality reviews of calls for accuracy, coaching, and reporting.
- Train and mentor staff across the team and other areas of the business.
Key Skills:
- Team leadership experience in a customer-centric call center or contact center.
- Coaching and mentoring employees.
- Ability to foster a positive and productive team environment.
- Hands-on approach and decision-making skills.
About the Role:
This is an excellent opportunity to progress your career with a leading organization. If you have a passion for developing people and delivering exceptional results, we would love to hear from you.
What We Offer:
- Commitment to development and mentoring.
- Employee Assistance Program.
- Discounted private health insurance and banking products.
- Free tickets to home games.
Successful applicants must be entitled to work in Australia and complete background checks.
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