Healthcare Customer Service Representative

2 weeks ago

Adelaide, South Australia beBeeCustomer Full time $40,000 - $60,000

About the Role

Delivering exceptional customer service in a medical environment is an opportunity to make a real difference. As a Medical Receptionist, you will be responsible for managing phone enquiries in a timely and professional manner.

You will also greet patients upon arrival, schedule appointments, issue invoices and process Medicare rebates as required.

Other key responsibilities include entering and updating patient registration details, maintaining a clean and presentable reception area, and working effectively in a team environment.

This role offers the chance to develop your skills and knowledge, with opportunities for growth and advancement in a dynamic healthcare setting.

Key Responsibilities:

  • Manage all phone enquiries in a timely and professional manner
  • Front of house reception/greeting patients upon arrival
  • Schedule appointments for patients and referrers
  • Issue patient invoices/receipts and process Medicare rebates as required
  • Enter and update patient registration details
  • Ensure the reception and waiting area is clean and presentable at all times

Requirements:

  • Strong customer service and communication skills
  • Ability to work autonomously and as part of a team
  • High level of attention to detail and confidentiality
  • Excellent time management and organisational skills
  • Eagerness to learn and develop new skills

What We Offer:

  • A dynamic and supportive team environment
  • Opportunities for growth and career development
  • A range of benefits and rewards
  • The chance to make a real difference in people's lives

Why Choose Us?

We are committed to delivering high-quality care and services to our patients, and we believe that our staff are the key to achieving this goal. We offer a range of benefits and rewards to our employees, including training and development opportunities, flexible working arrangements, and a positive and supportive work environment.

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