Front Office Manager Assistant

1 month ago


Hamilton, Victoria, Australia Hamilton Island Full time
About the Role

We are seeking an experienced and skilled Assistant Front Office Manager to join our team at Hamilton Island. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our Front Office Department, resolving guest complaints, and maintaining a high level of guest satisfaction.

Key Responsibilities
  • Ensure the efficient operation of the Front Office Department, including managing guest requests and complaints.
  • Supervise and coordinate the activities of Front Office staff, including preparing rosters and conducting performance evaluations.
  • Assist in the recruitment and training of new staff members.
  • Maintain accurate records and reports, including guest requests and complaints.
  • Collaborate with other departments, including Housekeeping and Finance, to ensure seamless operations.
Requirements
  • Previous experience in a Front Office role, preferably in a hotel or resort setting.
  • Excellent communication and leadership skills.
  • Ability to work well under pressure and maintain a high level of professionalism.
  • Unrestricted QLD driver's license and eligibility to obtain a Restricted Driver's Authorization.
About Us

Hamilton Island is a world-renowned luxury holiday destination, offering a unique and unforgettable experience for our guests. As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional guest service and ensuring the highest level of customer satisfaction.

We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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