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Voice of the Customer Advocate

1 week ago

Melbourne, Victoria, Australia Canva Full time
User Feedback Analyst

As a User Feedback Analyst, you'll play a critical role in analysing qualitative and quantitative user feedback data to distill actionable insights for our teams. You'll work closely with Product, Design Experience, Generative AI, and Content & Discovery teams to ensure user feedback directly influences product decisions.

Your focus will be on identifying patterns across qualitative and quantitative data sources to create compelling narratives that drive alignment and action. You'll also facilitate cross-functional collaboration by partnering with key stakeholders, running workshops, and developing storytelling decks to align teams on priorities and product roadmaps.

  • Champion the Voice of the Customer: Synthesise insights from multiple user feedback channels (support, app store, in-product feedback, etc.) to help teams understand top user issues and requests.
  • Be the Subject Matter Expert: Lead the Close the Loop program for specific product areas, ensuring teams have the right insights to make data-informed decisions.
  • Drive Impactful Change: Work closely with Product, Design Experience, Generative AI, and Content & Discovery teams to ensure user feedback directly influences product decisions.

You'll excel in this role if you have at least 3-5 years experience in Voice of the Customer, Customer Experience, or Customer Insights, with a proven track record of turning user insights into actionable outcomes.