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Customer Content Specialist

2 months ago

Sydney, New South Wales, Australia AMP - General Full time

At AMP, we're transforming an iconic Australian brand for the future, and we're looking for a skilled Customer Copywriter to join our team.

About the Role

We're seeking a talented writer to craft compelling customer communications that resonate with our audience. As a Customer Copywriter, you'll work closely with our Marketing team to develop strategic content that drives engagement and conversion.

Key Responsibilities

  • Develop customer-facing copy for operational communications, ensuring it's personalized, channel-specific, and aligned with brand guidelines.
  • Gather and analyze requirements from business stakeholders to create effective customer communications.
  • Write customer lifecycle communications for digital and print channels, adhering to best practices and brand TOV guidelines.
  • Challenge existing documents and identify opportunities to improve processes and maximize effectiveness.
  • Work autonomously to ensure communications are delivered on time and meet due diligence and approval processes.
  • Prepare test plans and test scripts with input from stakeholders and projects.

What We're Looking For

  • Experience in technical writing, communication, or content creation with expertise in technical writing or customer support materials.
  • Exceptional verbal and written communication skills with influential presentation skills.
  • Understanding of agile methodology and proficiency in SmartComms, Adobe Experience Platform, and Microsoft Office Suite.

Why AMP?

We're a company that values inclusion, diversity, and a warm feeling of belonging. We believe in the power of creativity, innovation, and collaboration to drive business success. If you're a talented writer who thrives in a fast-paced environment and is passionate about creating compelling customer communications, we'd love to hear from you.