Strategic Service Designer

2 days ago

Canberra, ACT, Australia beBeeDesign Full time $110,000 - $150,000
Service Designer Role

The role will address a critical gap in understanding the end-to-end service and identifying opportunities for improving the way the Australian Government designs and delivers services and programs through digital and non-digital solutions.

  • Develop a business model and roadmap for implementing an Integrated Service Design function, as well as a capability maturity plan that focusses on knowledge transfer and upskilling staff working within streams.
  • Document detailed Blueprints of the Digital Health service offerings.
  • Establish effective governance to act as a design authority to provide quality assurance, planning and prioritisation checks and strategic alignment.
  • Operating a Service Design 'Centre of Excellence' for the Digital and Service Design Branch, to ensure consistency, transparency, and alignment.
  • Understand the research activities underway across the broader department and perform User Experience and Service Design functions for projects as required.

Candidates are expected to demonstrate experience in developing and implementing Service Design concepts and structures. A suitable approach to delivering the services requested by the Department's goals is also essential.

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